FAQs - Online Orders Only

Q:  How does a Shopper give credit to a particular school and student when placing an online order?

A:  Simply click “Shop” in the upper right corner of any page in the Genevieve’s website.  Complete the “Assign Credit to Your Student” page, including School Account Number and Student Name.  (Follow the easy instructions if you don’t know the School Account Number.  Or, ask the Student you are supporting for the School Account Number.  It was provided to Students in the welcome letter of the Student/Seller packet.)  Once the School Account Number and Student Name are input, shopping is easy!


Q:  How does a Shopper give credit to two or more students?

A:  Credit for an order goes to one student only, so Shoppers need to place two separate orders to give credit to two students.

 Q:  Does a Shopper pay separate shipping charges when placing two or more orders mailing to the same address?

A:  No, two or more orders placed on the same business day and shipping to the same address, may be combined into one shipment with one shipping charge.  Although the shopping cart will still show a default shipping charge for each order, the actual combined shipping expense will not exceed the single highest shipping charge of the orders.  The credit card will be billed for each order number.  Only one shipping charge will be captured; it will be the higher of the two shipping charges. If the combined orders total $79 or more in retail value, they will qualify for free shipping!  Please note:  to help facilitate the process, Shoppers must request combined shipping in the Comments field which appears at the end of the check-out process.  All orders that are to ship together must be going to the same address, must be ordered by 5:00 pm Eastern Time on the same business day, and must request combined shipping in the Comments field at check-out.


Q:  How does an online Shopper give credit to a particular school and student if the Shopper has received a link from a student?

A:  This is an easy and convenient way for Shoppers to give credit to the correct student!  Simply click on the link, and the “Assign Credit to Your Student” page will appear, with the fields already populated with school and student information.  Simply click the “Assign Credit and Go Shopping” box, and continue shopping.


Q:  Will a student receive notification of an online Shopper’s purchase when credit is given to that student?

A:  Yes!  Within 48 hours of an online purchase, an email notification is sent to the student who received credit.


Q:  What forms of payment are accepted?

A:  Genevieve’s accepts PayPal as well as the following credit cards:  MasterCard, VISA, Discover and American Express.


Q:  What are the shipping charges for online orders?

A:  Genevieve’s is happy to ship all online orders valued at $79 or more for free!*  For orders below $79, the shipping charge is the published UPS rate.

* To receive free shipping, order must be sent to one location.  Sales tax is not included in the $79 minimum.


Q:  What shipping carrier is used for delivery of online orders?

A:  Genevieve’s uses UPS as the primary delivery service, however, in some cases, may use the United States Postal Service.


Q:  Is it possible to ship online orders anywhere in the United States?

A:  Genevieve’s currently ships within the 48 continental United States.  Genevieve’s does not ship to  Alaska, Hawaii, Puerto Rico, or to locations outside of the United States.  Please note:  Genevieve’s does not ship to Post Office Boxes.


Q:  How long does it take for online orders to be delivered?

A:  Online orders will be delivered within 7-9 business days of order date.


Q:  Are all of Genevieve’s products available for purchase through online sales?

A:  All products in Genevieve’s fundraising brochures are available for online purchasing except the following, which are not available online due to the need for refrigeration:  Boston Coffee Cake, Genevieve’s Gourmet frozen foods, Otis Spunkmeyer frozen cookie dough, Mrs. Fields frozen cookie dough, Hebert Fudge, Chocolate Roses and Hebert Candy Bars.  All of these products are available, however, for fundraising programs using bulk shipping.


Q:  Are chocolates and food items from other Genevieve’s fundraising programs, such as Genevieve’s Fall 2016 Edition, available for purchase through online sales?

A:  Yes, however, food, especially chocolate, is heat-sensitive, therefore, online orders containing chocolate and heat-sensitive food items will be held and shipped on or around October 15 to addresses in New England, and temperature-permitting to all other regions.*  Look for the (Sun icon) on this website, as it indicates that a product is heat-sensitive.

* If a Shopper purchases non-food items and would like them shipped prior to October 15, then two separate purchases are required.


Q:  Are online orders subject to sales tax?

A:  Online orders of Genevieve’s products are subject to applicable sales tax if the Shopper's ship-to address is in Arizona, Connecticut, or Massachusetts only.  This is because Genevieve’s has a physical presence in these three states.


Q:  How do pre-paid Magazine Subscription Vouchers work?

A:  Pre-paid Magazine Subscription Vouchers that are purchased online are shipped to the Shopper by Genevieve’s.  Upon receipt, the Shopper activates the subscription in one of two easy ways:  either complete the Voucher postcard and mail it in, or go online to www.magselect.com and redeem the voucher.  That’s it!  Subscriptions begin shortly thereafter.