Q.  Is my credit card secure?

A.  Your credit card transactions are secure.  These transactions are encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order.  To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us.  This way, even if someone else accesses the account information stored on your computer, they won’t be able to use your credit card.


Q.  What about my personal information?

A.  Genevieve’s will not rent, sell or make known to any outside party any personal information obtained while visiting our website.  Information is for our internal purposes only.  The only exception to this is when a Shopper makes an online purchase and gives credit to a Seller/Student.  Then the name, city, and state of the Shopper are made known to the Seller/Student so that he/she can thank the Shopper.

People who set-up accounts on genevieves.com are asked to provide their name and email address to place an order.  This information may also be used occasionally to send updates or information by email.  Each registered user always has the option to remove his/her name and account.

Information contained within general email inquiries sent to info@genevieves.com is used solely for the purpose of responding to the inquiry.  If a request is made for a particular product, the information is entered into a general database to help us track customer requests; however, the customer’s identity is not recorded in the database.

We will send you information by email if you have requested it; however, you always have the option to remove your name and email from our email list.


Q.  How do you use cookies?

A.  Many internet companies, such as Yahoo!, use cookies, and we also reserve the right to use cookies to track visits and shopping cart activity.  The information collected by cookies helps us to better understand our market and provide the best service to our customers.  We currently use one cookie when assigning credit to a Seller or school.